I see a red X and not my picture or clip. For Office 365 for Mac Excel 2019 Word 2019 PowerPoint 2019 OneNote 2016 OneNote 2013 OneNote 2010 Excel 2016 Word 2019 for Mac Word 2016 PowerPoint 2016 Excel 2013 Word 2013 PowerPoint 2013 Excel 2010 Word 2010 PowerPoint 2010 Excel 2007 Word 2007 Outlook 2007. You may see an image of a red X.
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After installing the March 13, 2018, update for Word 2016 (KB4011730), you may not be able to open or save Word documents. This issue occurs only for those who receive Office 2016 updates using Windows Installer technology (MSI). If you have a Click-to-Run edition of Office, such as Office 365 Personal, you won't encounter this issue. Close PowerPoint and reopen the file to see if your pictures display properly. When you insert or drag a picture or motion clip into your document, and you do not have a graphics filter installed for that clip, you may see an image of a red X instead of your picture or motion clip. Help and support for the Microsoft Word app on PC, Mac, and mobile. Find how-to articles, watch video tutorials, and get the most out of your Office 365 subscription.
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Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
After you install a font into the Fonts folder in the operating system and start Microsoft Word for Mac, the font unexpectedly is not available in the Font dialog box, in the drop-down list, or in the Formatting Palette.
Cause
Third-party fonts are not directly supported in Microsoft Office for Mac applications. Some third-party fonts may work in one application and not in another. Other third-party fonts are installed in a 'family'. A family usually consists of the third-party font itself together with some or all of its variations (bold, italic, and so forth). Sometimes, a font may be displayed in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, or Microsoft Entourage, but you may be unable to use one of its variations, such as italic.
Office does not support custom fonts. This includes any fonts that were manipulated by a font or typography program.
Note
Microsoft Office for Mac technical support does not provide support for installing or configuring third-party fonts.
Basic font troubleshooting
If the following methods don't resolve your font issue, contact the font manufacturer or the website from which you purchased the fonts.
First, restart your computer, and then test the font again. Some installations are not complete until the computer is restarted. This also makes sure that all applications are restarted after the installation.
Method 1
Clear the font caches. To do this, quit all Microsoft Office applications. On the Home menu, click **Go **> Applications, and then click Apple's Font Book.
On the Edit menu, click Select Duplicated Fonts.
On the Edit menu, click Resolve Duplicates.
To remove all the fonts from the computer that Font Book just disabled, follow these steps:
- After the duplicates have been resolved, select each disabled font, click File > Reveal in Finder, and then drag it to the trash.
- You may notice that Font Book sometimes turns off the newer copy of the font instead of the older one. If you prefer the newer copy, drag the older one to the trash, and then re-enable the new one.
Restart the computer. Apple OS X will rebuild its font cache, and Word will rebuild its font cache from that.
Ignore or Connect.
I upgraded my Mac OS to Sierra and am not able to connect to any of my windows machines that I could before. The error is: The certificate or associated chain is not valid. Do you want to connect tothis computer anyway? Clicking Connect just brings the error message again.I would appreciate some help.Hi,In the RDP Client preferences, setting it to 'connect anyways' even if authentication fails.Best Regards,Alvin WangPlease remember to mark the replies as answers if they help andunmark them if they provide no help.If you have feedback for TechNet Subscriber Support, contact.For best performance in Word, try to run with all your fonts enabled all the time. Each time that Word starts, it compares its font cache with the system font cache. If the two don't match, Word will regenerate its own font cache, which can take a few seconds. If you have dynamically enabled fonts, the system font cache will appear different nearly every time that Word runs this comparison.
You must do this every time you install an update, because the Microsoft installer tries to restore the disabled fonts each time.
Method 2
Restart the computer in Safe mode. Then, restart the computer normally. For more information about how to restart your computer in Safe mode, click the following article number to view the article in the Microsoft Knowledge Base:
2398596 How to use a 'clean startup' to determine whether background programs are interfering with Office for Mac
Method 3
Create a new user account to determine whether the problem is associated with an existing user account.
Microsoft Word For Mac Troubleshooting Not Showing Images On Iphone
The font is damaged, or the system is not reading the font
Mac Troubleshooting Forum
If the font is not a custom font and does not appear in your Office program, the font may be damaged. To reinstall the font, see Mac OS X: Font locations and their purposes.
Microsoft Word Troubleshooting Template
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.